Billing & Subscription

Last updated March 2026

Everything you need to know about Porter's pricing, subscription management, payment methods, and billing. Porter offers flexible plans based on the number of locations you manage.

Free Trial

Every new Porter account starts with a free trial so you can explore the full platform before committing.

• 14-day free trial with full access to all features
• No credit card required to start your trial
• All features are included — nothing is locked or limited
• A trial countdown is visible in your dashboard so you always know how many days remain

At the end of your trial, you'll be prompted to choose a plan. If you don't subscribe, your account will be paused but your data will be retained for 30 days.

Subscribing

When you're ready to subscribe, Porter offers straightforward pricing based on the number of locations.

Billing Frequency

• Monthly billing — pay month-to-month with no long-term commitment
• Annual billing — save 20% compared to monthly pricing

Location-Based Pricing

Pricing scales based on how many locations you manage. Each location includes unlimited visitors, unlimited team members, and all features. Contact sales for enterprise pricing on 10+ locations.

Payment Options

• All payments are processed securely via Stripe
• Accepted: credit card, debit card, and direct debit (BACS/SEPA)
• Payment is taken immediately on subscription and then on each billing cycle

Adding & Removing Locations

Your subscription adjusts as you add or remove locations.

Adding a Location

• Go to the Locations page and click "Add Location"
• Your billing is automatically adjusted to reflect the new location
• A pro-rated charge is applied for the remainder of the current billing cycle

Removing a Location

• Go to Locations > [Location Name] > Settings > Remove
• The removal takes effect at the next billing cycle
• You retain access to the location until the current billing period ends
• All visitor data for that location is retained according to your data retention policy

Managing Payment Method

You can update your payment method at any time from the billing settings.

• Navigate to Settings > Billing > Payment Method
• Click "Update Payment Method"
• Enter new card details or switch to direct debit
• Your new payment method will be used for all future charges

If a payment fails, Porter will retry the charge and notify you via email. Your account remains active during the retry period, but persistent payment failures may result in account suspension.

Invoices

Porter automatically generates invoices for every payment.

Accessing Invoices

• Go to Settings > Billing > Invoices
• View a list of all past invoices with date, amount, and status
• Click any invoice to download it as a PDF

Invoice Delivery

• Invoices are automatically emailed to your billing email address
• To change the billing email, go to Settings > Billing > Billing Email
• Invoices include your company details, VAT number (if provided), and a breakdown of charges

Cancellation

You can cancel your Porter subscription at any time. There are no cancellation fees or long-term contracts.

How to Cancel

• Navigate to Settings > Billing
• Click "Cancel Subscription"
• Confirm your cancellation

What Happens After Cancellation

• You retain full access until the end of your current billing period
• No further charges will be made
• After your billing period ends, your account is paused
• Your data is retained for 30 days after cancellation
• After 30 days, all data is permanently deleted

Export Your Data Before Cancelling

We strongly recommend exporting your visitor data before cancelling. Go to Settings > Privacy > Data Export to download a complete archive of your records. Once the 30-day retention period expires, data cannot be recovered.